1. Introduction

At myleadbase.com, we are committed to delivering a high-quality service to our customers. This Refund / Cancellation Policy outlines how we handle requests for refunds and cancellations for our services (“Service”).

2. Subscription Services

Access to certain features of the Service may be provided on a subscription basis. Subscription fees are charged in advance for the agreed billing period (e.g. monthly, quarterly, annually).

3. Cancellations

You may cancel your subscription at any time by providing notice in writing or through your account settings within the Service. Cancellations will take effect at the end of the next billing period. We do not provide partial refunds for unused portions of a subscription term.

4. Refunds

We generally do not provide refunds for services that have already been delivered or for any period already billed. Refunds may be considered at our sole discretion and only in exceptional circumstances (such as technical errors resulting in duplicate payments).

If you believe you are entitled to a refund, you must submit a request in writing to [email protected], including details of your account and the reasons for your request. We will review all refund requests in good faith and respond within a reasonable time.

5. Non-Refundable Items

Certain items and services are non-refundable, including but not limited to:

- Custom development work or consultancy services.

- Setup fees or one-time implementation charges.

- Fees for third-party services integrated with our platform.

6. Termination by Us

We reserve the right to terminate or suspend your access to the Service at our discretion, with or without notice, if you breach these Terms of Use or engage in conduct that we deem harmful to myleadbase.com or other users. In such cases, no refunds will be provided.

7. Changes to This Policy

We reserve the right to update or modify this Refund / Cancellation Policy at any time. Any changes will be effective upon posting on our website.

8. Contact Us

If you have any questions about this Refund / Cancellation Policy, please contact us at [email protected] or via the contact details provided on our website.